Get acquainted with the scenario of the work as medical office administrator in Canadian healthcare system. The course gives students a basic understanding of some of the key administrative tasks which include scheduling, patient interactions and record keeping. Students will study the procedures that are involved in the medical office and the regulatory standards that are used with a lot of emphasis put on ethics and confidentiality. It serves as a perfect stepping stone to the career in healthcare administration.

Develop communication and customer service skills required of working in medical and dental offices as part of the front-desk roles. Students will learn how to communicate with a patient in a verbal, non-verbal, and written form, greet them, respond to requests and create a positive environment. Among the key areas of concern, there is empathy, active listening, and bilingual communication.

Gain the necessary knowledge of the digital tools that modern healthcare offices use. This course is a review of Microsoft Word, Excel, and Outlook, and a new tool in student productivity, ChatGPT. Students will have practical experience in preparing the documents, in supporting the emails, setting up the schedules, and utilizing AI as an administrative assistant.

Get acquainted with basic financial practices that are significant in the functioning of efficient healthcare practices. This course introduces basic bookkeeping, generation of invoices, patient payments, and tracking the ledgers. Accounting software will also be used so that the students can keep track of expenses and reconcile deposits- this develops skills which will be required in daily financial processes.

Build a strong foundation in medical vocabulary in order to be able to document and communicate posing no accuracy questions in the sphere of health care. The students will learn medical prefixes, suffixes, root words, and common abbreviations of terms associated with body systems, diseases, and medical treatments. A lot of emphasis is paid to the correct usage and pronunciation.

Learn how to handle the paper and electronic format patient records. The course teaches students on how to organize health information, store, and protect that information in the Canadian privacy legislations context such as PHIPA and PIPEDA. The students will learn about data security, confidentiality, and standards of health records.

Find out how to take over the realm of comfortable appointment / patient scheduling. The students will be taught different booking systems and how to manage referrals as well as practice to organize diagnostic visits. The course is also about being time effective, accurate and communicating to increase patient care and office flow.

To create a system of safe and obliging healthcare working environment. They will be instructed on the methods of infection control, PPEs, trash disposal and emergency protocols. It is a course taught on the premises of Canadian health and safety and it sensitizes the learners to institute a safe and healthy clinical environment.

Step into the world of dental office administration. This course entails patient check in, dental charting, insurance claims or billing, and scheduling in a dental care practice. The students will also review the infection control and legal standards that are unique to dental offices meaning they will be able to undertake the daily functions of the dental office without any fear.

Be able to talk the dental office talk and know the dental anatomy and have a working knowledge of dental terms. In this course, students are introduced to vocabulary about procedures, conditions, tools, and specialties. Emphasis is given to spelling, pronunciation, and application in the real world as far as dental office administration is concerned.

Practice your professional communication skills in the healthcare facility. The students will be taught how to write concise emails, reports, and letters besides practicing phone and face-to-face etiquette. Professionalism and emotions care, confidentiality are emphasized in every patient or team communication.

Acquire the skills required in the modern healthcare offices, inclusive of instruction on professional conduct and attitude toward clients. This course covers the issues on workplace morality, cultural awareness, and art of handling tough challenging situations. The candidates will acquire skills in real-life situations that cultivate confidence, understanding, and good relationship with clients.

Find out how to maintain a smooth-running healthcare facility. The course will discuss the reception duties, telephone handling and medical record organization. Students will also acquire good skills in supply management, placing orders, tracking inventory and operating under budgets to facilitate operations daily.

Explore the legal and ethical framework policy of the Canadian healthcare administration. There will be case studies and real-world examples to teach students the privacy laws, informed consent and professional responsibilities. The course equips students with the ability to deal with complicated judgments in legal and ethical accuracy.

Learn how to be an administrator in financial matters of the practice through billing and reporting insurance claims. The students will have to learn about procedure codes, submission on CDAnet, and the government/private insurance plans. The course is concerned with correct billing practices, adherence with the right to privacy, and appropriate practices with patients and insurers.

An action strategy of administration in healthcare. The course is offered where students can learn how to create resumes, make job applications, and prepare to a job interview. It discusses also the expectations at the work place, reach-goal setting, and general networking strategies so that the students are confident of the next step.